What do I do when my order has exceeded its expected delivery time?

When you place an order with Iced Beauty, you will be provided with a tracking number, to track the progress of your delivery. If there has been no movement on your order or the expected delivery time has lapsed, please contact us on orders@icedbeauty.co.za so that we can further assist you in locating your parcel or you may contact the courier company directly.

How do I change my delivery address?

If for some reason you need to change your delivery address, please contact us before we dispatch your order and we will make the necessary changes.

How much does shipping cost?

For Shipping throughout South Africa, we charge a flat rate shipping fee of R95.For outlying areas, there is a shipping fee of R135.Shipping is free for orders R950 and above.

How do I track the status of my order?

Once your order has been dispatched, Iced Beauty will send you an email or SMS, providing you with a tracking number to keep an eye on your precious cargo.

What do I do if an item is damaged on arrival?

At Iced Beauty, we thoroughly review the condition of all goods before dispatching, but life happens and we understand that damages can occur during the shipping process, We sincerely apologise for this in advance, If you feel that your products have been extremely damaged or they are defective in some way, please contact us at orders@icedbeauty.co.za within 24 hours of receiving your package so that we may assist you in the best way possible.

What do I do if I received the wrong item?

If you have received an incorrect item in your order, please notify us within 24 hours of receiving your package so that we can assist in rectifying our error

What is a backorder and how does it work?

A  backorder is when a product is out of stock but still available for you to purchase/preorder. Customers purchasing backordered products will have to wait longer to receive the product. Once a product is back in stock it gets shipped  to the customer.The customer’s wait time depends on where the product is sourced from.The estimated time of arrival can vary between 1-8 weeks.

Local products 2-4 weeks

International products 2-8 weeks